EMOTIONAL INTELLIGENCE TRAINING
Emotional intelligence training in the workplace focuses on being able to identify your emotions, process your emotions and understand the emotions of others, so one can make more informed and healthy business decisions.
CULTURAL INTELLIGENCE TRAINING
Cultural Intelligence training helps us to understand how other cultures respond when in different social settings. It helps us broaden our approach, our training and communication styles, so that we can develop a great sense of tolerance, acceptance and effectiveness in our business cultures.
DIVERSITY, EQUITY & INCLUSION TRAINING
DEI in the workplace is critical and focuses on being inclusive for all groups of people; and, not just in age, race, sex, gender, disabilities, religion culture, etc... DEI is a crucial element to consider when during recruitment, hiring and retaining employees.
LEADERSHIP DEVELOPMENT TRAINING
This training focuses on developing and enhancing the leader by understanding the various leadership styles and how they correlate to the everyday business environment. We focus heavily on the "Seven Habits of Highly Effective Leaders" and strengthening these habits by using logic models.
EFFECTIVE CONVERSATIONS + WRITTEN & VERBAL COMMUNICATIONS TRAINING
This training is designed for leaders who need to understand how to: Conduct company interviews, effectively write performance evaluations, guide difficult conversations and correspond in email at a high level to get people to achieve what you are requesting. The art of asserstion but non-offensive.
CUSTOMER SERVICE EXPERIENCE TRAINING
Did you know, that over 80% of businesses feel they provide an exceptional customer service experience, however only 10% of customers agree?
Making customers feel heard and understood is the key to any successful business. Our experts are skilled at showing how to navigate through any interaction or conversation your employee may encounter using our 3-step approach!
Let's face it, sales is the heart of any business. Our sales training assists your employees with identifying where the buyer is in the sales process. Employees will learn where to focus their efforts, so they can close more sales.
We will craft your company a sales training that you can use for many years to come.